With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. The first thing that degrades in a Crucial Conversation isn’t our behavior but our motives. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. To hold a successful Crucial Conversation, we need to Start with Heart. Among the new additions to our revamped Crucial Conversations for Mastering Dialogue course is a skill for receiving feedback we’ve dubbed retaking your pen. All three authors of the book suggest that learning to self-monitor yourself is critical for having successful high-stakes conversations with regularity. When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences handle the conversation poorly and suffer the consequences or apply the lessons and strategies of Crucial Conversations and improve relationships and results. A 3 Minute Summary of the 15 Core Lessons. You'll learn how to: respond when someone initiates a crucial conversation with you identify and address the lag time between identifying a problem and discussing it and communicate more effectively across digital mediums. Chapter 1: What Is a Crucial Conversation and Who Cares a. How to Stay in Dialogue When You’re Angry, Scared, or Hurt. This new edition addresses issues that have arisen in recent years. Crucial Conversations Summary and Workbook, copyright 2018 Permissions: of 11 Crucial Conversations Summary and Workbook Questions. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. The book that revolutionized business communications has been updated for today's workplace.
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